Online Dispute Resolution
Pursuant to Law no. n.º 144/2015 of september 8, which transposes Directive 2013/11/UE of the European Parliament and of the Council of 21 May 2013, if you are dissatisfied with the purchase of a good or service on our site, or with the solution presented by us to resolve a specific situation, you can access to all the detailed information about the European Union ODR(Online Dispute Resolution) here, in their official Website.
CORKBRICK EUROPE offers the websites of some of these entities that can help you present your arguments.
We suggest as an alternative Dispute Resolution entity the follow entity :
CNIACC - National Center for Consumer Conflict Information and Arbitration
Address: Rua D. Afonso Henriques, 1 , 4700-030 Braga
GPS: N 41º 32' 55.685''
W 8º 25' 41.802''
Phone number: +351 253 619 107
What is the ODR platform?
The Online Dispute Resolution (ODR) platform is provided by the European Commission to allow consumers and traders in the EU or Norway, Iceland, and Liechtenstein to resolve disputes relating to online purchases of goods and services without going to court.
The ODR platform is not linked to any trader. You can use it to send your complaint to an approved dispute resolution body.
A dispute resolution body is an impartial organization or individual that helps consumers and traders settle a dispute. This process is known as alternative dispute resolution, and it is usually quicker and cheaper than going to court.
The ODR platform only uses dispute resolution bodies approved by their national governments for quality standards relating to fairness, transparency, effectiveness, and accessibility.
The ODR platform is easy to use and takes users through the dispute resolution process in a step-by-step fashion. It provides translations in all EU languages and has inbuilt time limits for resolving complaints. (https://ec.europa.eu/consumers/odr/main/?event=main.home.howitworks).